ACSI 2011 Scores: Search Engines Reign

2011-07-20T15:58:52+00:00

The American Customer Satisfaction Index (ACSI) scores for this year have revealed that search engines continue their supremacy. Unfortunately for Mark Zuckerberg, Facebook's customer satisfaction score does not allow much reason for celebration.  In fact, YouTube's score surpassed Facebook by 8%. With Twitter's huge popularity in today's pop culture, it is a shock that the site was not measured. Could Facebook's diminishing satisfaction scores be

ACSI 2011 Scores: Search Engines Reign 2011-07-20T15:58:52+00:00