Our research shows that internet patrons who engage in live chat: engage more, spend more & purchase more frequently. JEMSU LiveChat will help you convert more of your visitors into customers while simultaneously increasing average order value & decreasing cart or website abandonment.
Live Chat is Influential during the Sales Cycle. Throughout the research, respondents indicated that live chat positively impacts their likelihood to purchase. In fact, 58 percent of the entire sample said that if a website offered live chat, that fact alone would positively influence their decision to make a purchase. – Marketwire.com
Roughly 10 percent of customers who use a “click to chat” button on a product page go on to buy something, he said, and more than 20 percent of people who are solicited for a chat go on to make a purchase. – Bob Tedeschi, New York Times
Studies have shown that online shoppers who engage in a live chat are 4 times more likely to buy. You’re engaging casual browsers who are comparing sites and services, giving them personalized attention and selling them on your company and your product. You’re taking the impersonal experience of a website and adding the human element,
and it has been proven to have profound effects on the customer. – ChamberofCommerce.com